04 / OPERATOR CONTROL
The franchisee manages the business, not every mop and bucket.
The operator's role is to build the local system: customers, partners, service standards, schedules, pricing rules and reporting. The operator does not have to personally perform every order.
CustomersRequests, contacts, service history and customer communication.
PartnersProfiles, availability, service areas, onboarding and activity.
OrdersAssignment, status, time window, scope and completion.
ScheduleDaily and weekly planning of local service capacity.
ServicesDifferent cleaning packages and market-specific conditions.
ReportsOperational overview, completed orders and basic business metrics.